Comments on: Curiosity saved the service designer http://matt.me63.com/2009/10/20/curiosity-saved-the-service-designer/ Thu, 26 Jan 2012 21:58:33 +0000 hourly 1 http://wordpress.com/ By: mattedgar http://matt.me63.com/2009/10/20/curiosity-saved-the-service-designer/#comment-4262 Wed, 21 Oct 2009 21:24:42 +0000 http://matt.me63.com/?p=857#comment-4262 Thanks Tom, insightful as always! What I see in your response is the tension between short term and long term interests, which is an important point. I’m not so sure though that design thinking is, or should always be, long term thinking. And on the other side, businesses frequently use “strategic reasons” to justify their slowness to meet immediate customer needs. ‘Termism is definitely there but doesn’t it cut both ways?

]]> By: Tom http://matt.me63.com/2009/10/20/curiosity-saved-the-service-designer/#comment-4261 Wed, 21 Oct 2009 19:50:02 +0000 http://matt.me63.com/?p=857#comment-4261 Mutual respect, equality and indeed trust, come out of a set of shared objectives and a recognition that both sides are equally required to make the best stab at reaching the goal. On a day-to-day level business objectives can seem to be actively at odds with less tangible and longer-term user experience concerns but more often business wins out.

As with gender equality it’s great that so many people can see, and are trying to counter, the imbalance but while one side still holds so much of the real power equality is a long way off.

Positive discrimination is the only answer! ;-P

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