1794 Redux

February 1, 2010

Late last year I made a small prototype based on my Ignite London talk, 1794, by printing the 20 slides as Moo cards, with associated pages on this blog.

Now there’s a new version, using cards, stickers and an A3 sheet for you to play with the story. It’s backed up with a new set of web pages at 1794story.wordpress.com.

It’s an unashamedly personal, partial and unfinished history, an experiment in stripping the book down to its barest essentials then adding some of the flexibility and remixability of the web. I’ve written more of the “why” of the project in the about page.

Also, I’m looking for a few people to play with the story. “Beta test” would be an overstatement, but I am interested in honest feedback. There is no right way to read this story, only what you do with it. Let me know if you’re interested.


The renaissance of the prospectus, a prospectus

December 7, 2009

Be it known that at some point in the near future I plan to bloviate on the concept of the prospectus and its coming revival in new and unexpected transmedia formats. Consider this a prospectus. I’m so meta.


On newsprint: the potency of cheap paper

October 1, 2009

This post was going to be all about newspapers, but the more I thought about it the more I realised that before writing about the news I have to explain the paper, specifically the cheap, low quality paper we call newsprint.

It’s a fascinating story which, I think, explains why short-run, nichepaper projects such as Newspaper Club are so deliciously disruptive.

After all there have always been easier formats for getting messages out to people. For decades there was the mimeograph, then the photocopier, and desktop publishing, books, leaflets, A4 newsletters and “vanity-published” books. Rarely did the newspaper form get a look-in on anything other than, well, news.

To understand why that is, we should consider the trade-offs. This involves a graph, with no numbers, but stay with me, please.

Read the rest of this entry »


Ten years on, can we stop worrying now?

August 27, 2009

Ten years ago this month the Sunday Times published an article by Douglas Adams called “How to Stop Worrying and Learn to Love the Internet”. You can read it here.

Some starting observations:

  1. It’s a tragedy that Adams died, aged 49, in 2001, depriving us of more great literature in the vein of the Hitchhiker’s Guide, of genuinely innovative new media projects such as H2G2, and of the witty, insightful commentary we find in the Sunday Times column.
  2. Adams’ insights have stood the test of time.  Everything he wrote at the end of the Nineties stands true as we near the start of the Tens.
  3. We still haven’t stopped worrying.

Adams from 1999:

… there’s the peculiar way in which certain BBC presenters and journalists (yes, Humphrys Snr., I’m looking at you) pronounce internet addresses. It goes ‘wwwDOT … bbc DOT… co DOT… uk SLASH… today SLASH…’ etc., and carries the implication that they have no idea what any of this new-fangled stuff is about, but that you lot out there will probably know what it means.

I suppose earlier generations had to sit through all this huffing and puffing with the invention of television, the phone, cinema, radio, the car, the bicycle, printing, the wheel and so on…

2009: John Humphrys is still huffing and puffing [Update 3/9/09 - further proof provided!], and…

you would think we would learn the way these things work, which is this:

1) everything that’s already in the world when you’re born is just normal;

2) anything that gets invented between then and before you turn thirty is incredibly exciting and creative and with any luck you can make a career out of it;

3) anything that gets invented after you’re thirty is against the natural order of things and the beginning of the end of civilisation as we know it until it’s been around for about ten years when it gradually turns out to be alright really.

Apply this list to movies, rock music, word processors and mobile phones to work out how old you are.

The moral panic continues, now transferred to social networking and camera phones.

And Douglas Adams hit the nail of the head in his taking to task of the term “interactive”:

the reason we suddenly need such a word is that during this century we have for the first time been dominated by non-interactive forms of entertainment: cinema, radio, recorded music and television. Before they came along all entertainment was interactive: theatre, music, sport – the performers and audience were there together, and even a respectfully silent audience exerted a powerful shaping presence on the unfolding of whatever drama they were there for. We didn’t need a special word for interactivity in the same way that we don’t (yet) need a special word for people with only one head.

The same fallacy persists, now transferred from the term “interactive” to “social“.

Ten years ago, Douglas Adams identifed a few problems.

  • “Only a minute proportion of the world’s population is so far connected” – this one’s well on the way to being fixed, as much by the spread of internet-capable mobile devices as by desktop or laptop PCs.
  • It was still “technology,” defined as “‘stuff that doesn’t work yet.’ We no longer think of chairs as technology, we just think of them as chairs.” – has the internet in 2009 reached the same level of  everyday acceptance as chairs? Almost, I think, though the legs still fall off with disappointing regularity.

The biggest problem, wrote Adams, is that “we are still the first generation of users, and for all that we may have invented the net, we still don’t really get it”. Invoking Steve Pinker’s The Language Instinct (read this too, if you haven’t already), he argued that it would take the next generation of children born into the world of the web to become really fluent. And for me that’s been the most amazing part. Reflecting the other day on Tom Armitage’s augmented reality post to the Schulze and Webb blog, I realised that I see that development in my own children’s engagement with technology.

  • At birth a child may assume that anything is possible: a handheld projector holds no special amazement for my three-year-old.
  • Through childhood we are trained, with toys among other things, to limit our expectations about how objects should behave. My six-year-old, who has been trained by the Wii, waves other remote controls about in a vain attempt to use gestures.
  • My nine-year-old, more worldliwise, mocks him for it.

We arrive in the world Internet-enabled and AR-ready, it’s just that present-day technology beats it out of us. I work for the day when this is no longer the case.

Last words to Douglas Adams, as true today as in 1999:

Interactivity. Many-to-many communications. Pervasive networking. These are cumbersome new terms for elements in our lives so fundamental that, before we lost them, we didn’t even know to have names for them.

Update 3/9/09: Debate about Twitter on the Today programme, and Kevin Anderson takes up the theme.


Print’s not dead, it’s just evolving

October 17, 2008

“Is Print Dead?” was the provocative title for David Parkin’s Leeds Media Breakfast Briefing the other day. If the answer had been yes, I guess we’d all have had to wolf down our croissants and get back to work. Thankfully as a newspaper business editor turned online start-up entrepreneur, David treated us to a more sophisticated  perspective, and a more leisurely breakfast.

David and I trained together on the Newspaper Journalism course at the University of Central Lancashire. It was the 1990s, but only just. Al Gore was still busy inventing the Internet, and only halfway through term two did Professor Peter Cole obtain some Amstrad word processors so we could ditch our manual typewriters.

On qualifying, I quickly succumbed to the lure of noo mejah, but David stuck with ink and paper for a decade longer, rising to become business editor of the Yorkshire Post. He quit less than a year ago to launch The Business Desk for Yorkshire and has already set up a second office covering the North West from Manchester.

David and his team are clearly making an impression among their target audience of regional business leaders. They’re successfully translating all the basics of good journalism from paper to screen, and relishing the same aspects of online that I love too:

  • freedom from press deadline tyranny – a big frustration as a newspaper journalist, says David, was “inability to get the news to our customers quickly,” especially as “evening” papers now hit the streets by mid-morning
  • the intimacy with a niche audience – for the Business Desk this means high quality readership for advertisers and high quality comments, like when Ken Morrison retired and senior regional business-people added their own tributes on the site
  • … and the instant return-path of online comments and web stats – “as a newspaper journalist I hoped and guessed who had read a story. Online you can see who’s doing what minute-by-minute and react.”

David still sees a role for newspapers as vessels for more reflective writing, and even as mementoes of major events like 9-11, though this seems at odds with the gutting of editorial budgets on smaller titles forced to go free to survive in the new landscape. Many media brands born in another age still seem to obsess about whether online is there to support print or vice versa. Which is the bubblegum and which is the baseball card? Do their readers really care either way?

And I’m not sure that David really engaged with the challenge from a number of breakfast briefing questioners, including me, that print retains a sensual superiority over electronic media. Need a flexible, sub-milimetre-thin, 1200 dpi interface? One that costs pence not pounds? You look in the R&D lab, I’ll be in the chip shop.

As I’ve said here before, I’m convinced that newspapers have gained a lot already from new media and they could be on the brink of another breakthrough – driven this time by print on demand, personalisation and seamless return-paths, such as mobile barcodes. My bet is that they’ll also learn from bloggers to be less lecuturing, and more local. For a deliciously disruptive vision of how to do it, take a look at the hand-drawn, limited-edition and all-round gorgeous Manual Newspaper project.

But here’s the biggest contradition of all in the Business Desk’s story. Denied coverage of his launch by the erstwhile colleagues with whom he now competes, David deployed some smart guerilla marketing tactics to introduce the new service to the commuters of Leeds and Manchester. His chosen media: printed coffee cups, printed beer mats, printed napkins, printed posters.

Is print dead? No, but it’s certainly evolving…

Newsprint bird


Here Comes Everybody bigger (and smaller) than ever before

October 7, 2008

Back in May I blogged about Clay Shirky’s book “Here Comes Everybody”. I was torn: I wanted to believe that social media could indeed make the world a better place, yet my inner history graduate protested that people are people, and have communicated and interacted for good and ill since time immemorial.

In “Television may be the gin of the information age, but that doesn’t mean the web is pure water” I questioned Clay’s contention that the web unlocks a cognitive surplus previously wasted on one-way television viewing.

In “Erm, excuse me, but I think Everybody was here all along” I challenged the title of Clay’s book: surely it was the media that was late to everybody’s party, rather than the other way round.

So when David Cushman on Faster Future gave his readers the chance to ask questions for a video interview of Clay I put in my twopenceworth (as with everything here, in a personal capacity that does not necessarily represent the opinions, strategies or positions of my employer):

I’d like to know why Clay chose the title “Here Comes Everybody”? I rather thought that everybody was here all along, in that communicating and self-organising have been characteristics of human society for thousands of years. Is technology really changing people’s behaviour, or simply making existing behaviour more visible in the online space?

Thanks to David for asking my question, and to Clay for answering it so eloquently. Here’s the video…

(and David’s accompanying blog post)

Do I buy the answer? I’m not sure, though I’m pleased to see Clay’s focus on people, not technology as the driving factor. ”I’m not a technical determinist…. it’s the novelty of scale, ” he says.

Make sure to watch right to the end for another gem. I love the idea that things can now happen globally on a much smaller scale than ever before, as well as at large scale in the mighty networked crowd.

Other episodes of David Cushman’s Clay Shirky interview here, here, here and here.


Even on paper, the immediacy is the message

August 22, 2008

Adam Greenfield posts on Speedbird about British Airways’ current ad campaign to rehabilitate Heathrow Terminal 5. The ads run across print, radio and digital, and confront low expectations of T5 based on its highly-publicised teething troubles. They break new ground in their use of near real-time statistics, such as the number of yesterday’s flights arriving and departing on time.

Adam quotes one example of the copy from the Telegraph in print:

“YESTERDAY AT T5 AVERAGE TIME THROUGH SECURITY WAS 4.7 MINS. This picture was taken at 9:44am yesterday and shows Amanda Gemmill on her way to Beijing to watch her boyfriend compete in the Men’s Eight Rowing Final. 4.7 minutes was the average time the 842 customers we asked told us it took them to pass through Security yesterday, between 6am and 2pm. We had to stop at 2pm so we could make this ad.”

… and he suggests this presages the future…

All that really remains is for embedded sensors to replace the clipboard-bearing interns importuning tourists, and for the flimsy pulp the Telegraph is printed on to give way to some kind of networked display surface, and BA’s copywriters can substitute an elegant little Mad Lib for their coyness: “It took [number] customers an average time of [time] to pass through Terminal 5 security during the last hour.”

Not so fast, Adam! Even if those sensors and networked display surface were available, would they really be more compelling that the lower-tech methods used by Bartle Bogle Hegarty to promote BA’s T5 experience?

First, the ads attract attention precisely because they disruptively collide real-time information with the solid old media of newspaper and radio. We expect to see fresh data on computer screens and networked devices. It’s seeing the same dynamism appear on the printed page that makes it feel like Harry Potter.

Logically, there was never a reason why daily papers couldn’t carry daily-updated advertising copy. After all they managed to print up-to-date news for the best part of 200 years before the advent of the internet. I suspect the real bottleneck was the cumulative and often unchallenged preciousness of of clients, creatives, planners, buyers, sales and production people. Faced with online’s shortened lead times and increased accountability, traditional media are simply having to raise their game in order to survive. And they’re learning fast.

Second, I rather like BA’s method for gathering the information, “clipboard-bearing interns” and all. I’m not convinced that automated sensors would be more persuasive than the reported experiences of 842 customers. Machines may be more accurate, but the crowd could still be more credible. In advertising at least, reality counts for nothing unless it is reflected in perception.

The lesson from BA’s latest campaign? The promise of 21st century technology challenges us to innovate, but some of the best solutions can still be satisfyingly steam age.


The unsung office hero

June 25, 2008

Working for a company in a rapidly changing industry, it’s easy to overlook the contributions of the team members who deliver the goods day-in day-out. It’s important that these unsung heroes are recognised, and their milestones marked.

So when my coworkers spotted that the office coffee machine was approaching its 100,000th drink they decided it was worth a party. The good folks at Flavia obliged with supplies of chocolate to go with the centemillennial celebrations.

As the number on the LCD crept up, about 20 of us crowded into the narrow corridor where the coffee machine lives, ready to cheer its achievement.

Some people were hoping for some kind of crazy embedded software Easter egg, but the machine modestly just did its thing, exactly as it had for the other 99,999 drinks. The honoured recipient of the beige plastic cupful of “Smooth Roast” reported that it tasted “lovely”.

Here’s the machine quietly communicating the moment…

100,000 drinks

In their fascinating work, The Media Equation, Byron Reeves and Clifford Nass demonstrate how people instinctively relate to machines as if they were human, even if they have no outwardly human attributes. Their work focuses on individual interactions with computers and how we treat them with politeness and respect, not wanting to hurt their feelings.

The Flavia party takes this a step further. Not only is the coffee machine treated as sentient each time it dispenses a drink, but over the years (five, maybe?) it has become part of the team. It has certainly out-done many human employees in length of service.

Interestingly it was the count of “Total Drinks” that increased our emotional connection with the coffee machine. The counter feature was doubtless included as an aid to maintenance and service rather than for public consumption, yet it made us think differently about the machine’s role in the epic narrative of our corporate life. If we can get through that many hot beverages together, then we too must be heroes of a sort.

When its time finally comes to be “upgraded” or whatever indignity awaits, I hope we will treat the coffee machine with the deference accorded by Icelandic civil servants to their IBM 1401, as recorded here.

Oh, and the chocolate was lovely too.


Old / new media mash-up – first impressions

June 14, 2008

Here’s the proof (geddit?) that the worlds of inky fingers and fat thumbs can coexist.

Last week I purchased a 1.5 inch type-high zinc block of the QR code for this blog, http://matt.me63.com. I wanted to see what happens when the beautifully tactile letterpress of my boyhood meets the amazing multimedia mobiles that I work with now. The answer, it seems, is they get on just fine.

That this works is a tribute to the staying power of Daler-Rowney’s Water Soluble Block Printing Colour, which survived 10 years in the loft to produce a perfect print first time, and to the amazing resiliance of the 2d barcode format and my Nokia N82’s 5 megapixel camera, which coped with all but the blurriest of my impressions.

And just listen to the sound of the roller transferring ink to the block – gorgeous :)


Second verse, same as the first, a little bit louder and a little bit worse

May 29, 2008

Two recent news stories continue my theme that social media doesn’t so much change people’s behaviour, as expose pre-existing behaviours for all to see, often with unexpected consequences.

Exhibit 1: ‘Dumbest criminal’ records crimes

A Leeds man has been dubbed the city’s “dumbest criminal” by a councillor for posting videos of anti-social behaviour on the YouTube website.

Andrew Kellett, 23, from Stanks Drive, Swarcliffe, published 80 videos and was given an interim anti-social behaviour order (Asbo) by Leeds magistrates.

Kellett has been previously convicted of various offences but the Asbo stops him from boasting of his activities.

BBC News, 21 May 2008

This one’s fairly straightforward: people have been speeding, racing, dodging taxi fares and stealing petrol since the advent of the automobile. But even as some wring their hands over the spread of CCTV and enforcement cameras, others now bravely disintermediate the authorities altogether. Why wait for your crimes to be exposed when you can post them on the internet yourself?

Our legal system’s response? Stop, you’re making it too easy! Shooting fish in a barrel is one thing, but fish who voluntarily jump into the barrel and bob up to the surface with targets tattooed on their bellies – where’s the fun in that? So he gets an ASBO to stop him putting any more of his crimes on Youtube.

Exhibit 2: Students ‘had hints’ before exam

An exam board is investigating suggestions that some teachers gave students hints about what questions would be in an A-level biology exam.

Discussions in an online student forum ahead of OCR’s A2 biology practical identified key areas for revision.

OCR said it would watch the results to see if anyone had gained an advantage.

BBC News, 28 May 2008

Now, I reckon teachers with an inside track on the practical exam have always discretely “advised” pupils what to revise. Not to do so when you’ve shepherded a bunch of teenagers through the course material for the best part of two years would be almost inhuman, even without the pressure to perform in league tables. Exam boards must have long realised this conflict of interest.

It takes a bunch of students chatting in an online forum to force them to admit the situation and “monitor” results. The Facebook generation may be adept at negotiating the social intricacies of poking, but it seems some of them have totally failed to grasp the point of a nod and wink. And it only takes a few to spoil it for everyone.

People being people, much as they’ve always been: loving, creating, cheating and scheming in the same proportions as they always did. The new variable is visibility, and that changes everything.


In the future, people will think it strange…

May 25, 2008

… that the internet was ever tethered to wall sockets and floor boxes.

Now obviously the participants in a Mobile Internet Portal Strategies conference are a self-selecting bunch of enthusiasts, but last week there was a distinct sense of confidence that our moment has arrived.

People who’ve spent the best part of a decade expounding the unique benefits of the mobile internet – ubiquity, identity, location, authentication, micro-billing and so on – only to be met with blank looks from their fixed net counterparts, now see the prospect of mass adoption just around the corner.

Some even go so far as to say that the fixed web we know today will come to be seen as an historical anomaly. Why “optimise” for home and office, Windows and Mac, IE and Firefox – such a narrow subset of contexts, computing devices and browsers – when there’s a whole big wide world out there? Some evidence here.

Ludo and computer

Thanks once again to Ludo for providing a cautionary image to illustrate this post. Satisfyingly, I realised this picture of my son using our home PC was taken on my mobile phone and uploaded to Flickr using Shozu – paper wraps stone!

Updates 29/05/2008:

Update 25/02/2009: An all-time fave quote from Tomi Ahonen’s Communities Dominate post – “the “picture radio” (television) was not the same as radio; so too the “mobile internet” is NOT the same as the real PC based legacy internet.”


Erm, excuse me, but I think Everybody was here all along

May 22, 2008

It’s taken me a while (and 83 more pages of Here Comes Everybody) to understand my unease with the “technology changes everything” discourse around social media, and now to reach an alternative hypothesis. In my last post I questioned whether the advent of the internet in the place of television could, as Clay Shirky suggests, awaken some kind of latent creativity and collaboration. Could the web really turn the tables on the mass media, humble big corporations and bring about revolutions?

Here Comes Everybody contains a number of such vignettes to back up the case for the technology-led societal shift: the phenomenal accumulation of quality volunteer-contributed content in Wikipedia, British students’ Facebook revolt against changes to their HSBC bank charges, Belarus “flash mob” protests, and so on. Nothing like these things could happen, the story goes, without new tools built on top of mobile phones and the internet.

Except that they could, and did. Because for every story of 21st Century people getting together to achieve something amazing using new technology, there’s a story from history of people who did much the same without the benefit of the world wide web. One of these even gets into Shirky’s book: the 1989 fall of the Berlin Wall and all that it stood for. But to that we might add any number of 20th Century educational movements such as the Workers’ Education Association, student boycotts of Barclays and Nestle in the 1980s, the demonstrations of May 1968 (the same year, by the way, that a contract was awarded to build something called the Arpanet).

These big things, of course, are just the tip of the iceberg. To these we must add countless more localised acts of collaboration and creativity: the village antiques society of which my grandmother was treasurer, the baby-sitting circle where my mum and dad traded nights out with other parents using curtain-rings as currency, countless fanzines photocopied and posted. Sure, it was a little harder to shift ideas around the world, but from what I can recall we mostly managed OK. After all, making and sharing stuff are two of the most defining characteristics of being human.

So how come it still feels like the internet is changing everything? I have a suggestion.

When Clay Shirky talks in his blog post about a massive television-related bender spanning the whole second half of the 20th Century, he’s half right. But it wasn’t the mass of the population that was rendered senseless by the broadcast media – no they kept on creating and collaborating much as people always have. Rather, the intoxication induced by television was mainly in the minds of big business and mass media. Broadcasters and brands became so drunk with the power of pushing content one-way into people’s living rooms that they forgot that their “audience” might be busy doing other things.

It was a wise executive who admitted “I know half my advertising doesn’t work, I just don’t know which half” because the mythical housewife never was waiting patiently for the television to tell her which brand of soap powder to buy. She was too busy chatting to her next-door neighbour while they scrubbed their doorsteps, or making bunting to string along the street on carnival day. But business, the media and government didn’t get that. It was their tragedy that there was no return path. Information flowed in only one direction – away from them – leaving them to revel in their own self-importance.

It’s my contention that the amount of collaboration and creativity in the world is not changing greatly as a result of new communications technologies. There may be a little incremental creation, but mostly it’s substitutional of other activities that have gone on in some shape or other for thousands of years. What has changed is that new technologies make those old activities more visible. All those conversations used to happen in drafty village halls, through the post and over the phone. Now they are on the web for all to search and to see. It’s no longer possible for the mass media and big businesses, or even governments, to imagine that they have it all their own way, because the curtain has been drawn back to reveal just how irrelevant some of them have become.

It’s not so much a case of “Here Comes Everybody”, as of “Everybody Was Here All Along”. People aren’t late to this party, technology and business are. Only by understanding that can traditional organisations have a chance of being welcomed into the conversation. If they come at this change from a technology point of view – thinking that they’re going to instantly enable incremental communications for an amazed and grateful populace – then they’ll likely fail to make the grade. But if they understand that it’s mainly substitutional then they’ll see why their customers set the bar so high.

People have been communicating and interacting for thousands of years without the help of mobile phones and computers. They have developed sophisticated ways of doing so. Social niceties and nuances make their collaborations highly efficient. If you or your business want to be a part of that you’d better first watch and learn. See how natural are the conversations, and how easily people negotiate complex issues of coordination and collaboration. Then try to design tools and talk in a language that matches that quality. Or to put it another way, Here Comes Technology, Late As Usual (but if you sit quietly at the back for a bit Everybody might let you join in).

Update 2 October 2008: David Cushman interviewed Clay Shirky in London and is posting a series of videos at Faster Future, including an answer to my question. Worth a look.

Update 1 November 2008: Simon Collister is not alone. I still haven’t finished my copy either.


Television may be the gin of the information age, but that doesn’t mean the web is pure water

May 13, 2008

Flickr - in the future we will all wear shiny suits and watch bright red televisions

The new media revolutionary in me so much wants to believe Clay Shirky’s “Here Comes Everybody” hypothesis, that the web heralds a new era of mass participation, collaboration and creativity. With our mobile phones and broadband connections we remade society, so that my five-year-old son cannot conceive of a world without the web (“Daddy, if people didn’t have computers, how did they buy things from the Internet,” he once asked.) We are the generation that Changed Everything. How cool is that?

But then my inner history graduate rebels. I’m innately suspicious of anyone who says human behaviour has changed fundamentally. The joy of history is in its humanity, in all the stories that show how our ancestors were ordinary people who laughed, loved, tricked and schemed just like we do today. If Baby Boomers claim they invented sex, just refer them to Roman pottery and the satirical cartoons of the 18th Century.

And so I believe in our bright human future: that so long as people survive, they will behave much like their stone age forebears. The context may be different, but people are people across time and space. And that’s a Good Thing.

So I’m deeply conflicted when, on the blog accompanying his book, Shirky launches a puritanical attack on television as a sink that dissipates our thoughts, and compares it to the socially sedative role of gin in our early industrial revolution cities. The theory goes that:

The transformation from rural to urban life was so sudden, and so wrenching, that the only thing society could do to manage was to drink itself into a stupor for a generation. The stories from that era are amazing– there were gin pushcarts working their way through the streets of London.

And it wasn’t until society woke up from that collective bender that we actually started to get the institutional structures that we associate with the industrial revolution today. Things like public libraries and museums, increasingly broad education for children, elected leaders–a lot of things we like–didn’t happen until having all of those people together stopped seeming like a crisis and started seeming like an asset.

It wasn’t until people started thinking of this as a vast civic surplus, one they could design for rather than just dissipate, that we started to get what we think of now as an industrial society

Television, the dominant mass media of the second half of the 20th Century is our modern-day equivalent of gin. But despair not, for Shirky has us all roused from our stupor by the Internet in all its chaotic glory, millions of Wikipedia edits, captioned cat photos and all.

The fact that Internet users watch less TV has been a commonplace for some time, so Shirky builds on this to show that if everyone watches just a little less TV and participates a little more online, whole new sources of value will be unlocked from our newly productive endeavours. We The Web Users can be morally superior to the Telly Addicts of the past: they consumed, we create.

It’s a great analogy, but I’m suspicious of the conclusion. Why? Because TV watching is not the only thing being edged out to make way for all those hours online. Not only do we watch less TV, we also sleep less and spend less time interacting with our families.

I started to list some things I do less as a result of having the internet:

  • watch tv
  • talk about tv
  • buy magazines
  • phone people up
  • write letters
  • go to the shops
  • go to the library
  • queue to pay bills
  • look out of the window on trains
  • sleep

Now a couple of these things – watching TV, buying magazines – do seem like gin, the one-way attention sink activities, (though as fundamentally social beings, it’s never long before two or more people assembled before a television set are debating and discussing the content, hurling abuse at the screen or fighting over the remote control).

But what about the others?

I now communicate less by phone and letter, and more by email or text. Where’s the cost in that? Well I reckon it’s in the nuances, the tone of voice, the side-tracked conversations, the pictures scribbled in the margins, that just don’t happen so much online. So I’ve substituted some inconvenient but rich communications media for handier, cheaper, but less subtle ones.

I shop online for stuff so I don’t have to go to the shops, and I Google for information so I don’t have to go to the library. So there goes a whole load of opportunities for collaboration – chance meetings with friends, taking my cue subconsciously from what other shoppers are looking at, and so on.

Then there’s the contemplation time. I used to stand in queues, look out of the window, ignore the TV and let my mind wander. Greater efficiency in transactions and communications is squeezing out those times, and I wonder if the quality of my communications is suffering just as their quantity increases. And that’s before the sleep deprivation kicks in, tiredness and drunkenness sharing many symptoms.

So maybe TV was the gin of the information age, but the internet has a way to go before it’s the clean drinking water that will unleash our productivity. Exchanges on online social networks are so far a pale shadow of the sophisticated interactions that happen when people get together in the real world. And whatever the medium, tomorrow’s people are highly likely to remain much like the people we know today: at once creative and lazy, generous and greedy. If attention is a finite resource, so surely is virtue.

The irony that I’m saying this on a blog is not lost on me. And no, I’m not about to retreat to my log cabin with a manual typewriter, but I do believe there are a few things we need to work on. To do that, we need to understand the good and bad stuff we’re leaving behind, as much as the huge potential of the new technology we embrace.

Disclosure: I write this post having made it up to page 99 of Here Comes Everybody. It’s a great, thought-provoking book and I fully expect to revise my opinion by the time I reach the end. Please consider this a review in perpetual beta :)


Can’t turn off the telescreen

March 10, 2008

I loved this post pointing out that “You can’t move in London without someone giving you the news“.

It struck a chord with me – first because of my own interest in how the way we get the news has changed, yet stayed the same, but also because this seems to be a particularly London phenomenon.

While the big screens do exist up North, they don’t yet feel quite as ubiquitous or oppressive as in the Capital.

Is this because we’re behind the times? Is an army of telescreen installers waiting for the next clear day to descend on some unsuspecting provincial town?

Or is it that Northerners just don’t feel the same need to be frenetically in the know, up to the minute, every moment of the day?

We can have slow food, how about slow news?


Note to future historians: We know it doesn’t look good, but we weren’t really shallow time-wasters in the Noughties

January 14, 2008

Greetings from 2008! I’m really pleased you’ve picked the Early 21st Century Social History module this term. You’re going to love it.

But before you dive into the wealth of primary evidence we’ve left on the net, there’s something we need you to understand. We know it doesn’t look good, but we weren’t really shallow time-wasters. You see, the billions of pages of social networking archives through which you’re crawling don’t really tell the whole story. Before you condemn us as the idle generation who played Scrabulous while the icecaps melted, we’d like to put those texts into context.

Context #1. We were young. Your course notes may include some stats showing that lots of people in their 30s, 40s and beyond were signed up to the social networks. This is true, but the most active users remained in the under 25 bracket. They were finding their way in the world, and trying on new personalities. They lived for the moment and some learned the dangers the hard way.

Context #2. Even when we weren’t young, we were inexperienced. We’d only just taken the controls, like learning to drive a car. (OK, bad example. I guess you’ve seen one in a museum.) Looking back, our efforts will seem clumsy, lacking the nuances and vocabulary of other more-established communications media. With time we’ll get these things right, but you future historians probably look at our online efforts like we look at 1950s TV.

Context #3. Even when we were experienced, we weren’t serious. Surely this was the first (though by no means the last) medium to start with the trivial and scale up to the serious. It took decades for electronic communication to move, as Andrew Odlyzko notes “from Samuel Morse’s solemn ‘What hath God wrought?’ to Alexander Graham Bell’s utilitarian ‘Mr. Watson, come here, I want you,’ to the banal ‘How was your lunch?’ that is so common today.” Now we’ve moved from pull to push: we upload photos of our lunch without even being asked. For many of us posting stuff online is more a time-killer than a communications tool.

So while you’re flicking through our old Myspace pages and Facebook groups, please believe us when we say: The rest of the time, we were really busy doing mature, skilled, serious things. It’s just that we didn’t document that stuff. You’ll have to take it on trust.